Privacy Policy

NeuroMagic Club / NeuroMagic

Last updated: 12th December 2025

1. Who We Are

NeuroMagic Club and NeuroMagic are trading names of Well Happy Minds Limited, a company registered in England and Wales.

Company number: 15759402

Where applicable, some community or grant-funded initiatives may operate under NeuroMagic CIC, company number 16792389. Where this applies, it will be made clear at the point of engagement.

For the purposes of data protection law, Well Happy Minds Limited is the data controller responsible for your personal data.

2. The Information We Collect

We collect and process personal data that you voluntarily provide to us, including:

● name

● email address

● phone number

● billing and payment details

● booking and membership information

● information submitted via contact forms or questionnaires

● information shared during coaching, BWRT™ sessions, consultancy or group work

We only collect information that is necessary to deliver our services.

Sensitive Personal Data

Some services may involve you sharing sensitive personal information (for example, information relating to mental wellbeing). This information is only processed where necessary and with appropriate safeguards.

3. How We Use Your Information

We use your personal data to:

● provide coaching, BWRT™, membership and consultancy services

● manage bookings, payments and memberships

● communicate with you about your services or enquiries

● provide Access to Work documentation and invoices where applicable

● meet legal, contractual and accounting obligations

● improve our services and user experience

We do not sell your data or use it for third-party marketing.

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data under one or more of the following lawful bases:

● Contract – where processing is necessary to deliver services

● Consent – where you have given clear permission

● Legitimate Interests – where processing is necessary for business administration and service delivery

● Legal Obligation – where required by law

You may withdraw consent at any time where consent is the lawful basis.

5. How We Store & Protect Your Data

Your personal data is stored securely using GDPR-compliant systems. We take reasonable and appropriate measures to protect your information, including:

● secure, password-protected platforms

● encrypted services where available

● limited access to authorised individuals only

We retain your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Sharing Your Data

We may share your data with trusted third-party service providers where necessary to deliver our services, including:

● payment processors (e.g. Stripe)

● email marketing platforms (e.g. MailerLite)

● booking and scheduling systems

● website hosting providers

● accountants or legal advisors

All third parties are required to handle your data securely and in compliance with UK GDPR. We will never share your data without a lawful basis.

7. Access to Work & Organisational Support

Where services are funded through Access to Work or provided in partnership with an employer or organisation:

● limited information may be shared for administrative or invoicing purposes

● no session content or personal disclosures are shared without consent

● information shared is restricted to what is necessary for funding or reporting

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

● access the personal data we hold about you

● request correction of inaccurate or incomplete data

● request deletion of your data (where applicable)

● request restriction of processing

● object to processing

● withdraw consent (where consent applies)

● lodge a complaint with the Information Commissioner’s Office (ICO)

Further information is available at: https://ico.org.uk

9. Cookies

Our website uses cookies to enhance functionality and improve user experience. Cookies help us understand how visitors use our website so we can improve content and performance. You can manage or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

We recommend reviewing their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory or operational changes.

The most recent version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: amy@wellhappyminds.co.uk

Website: www.neuromagicclub.com

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